General terms and conditions for business customers

1 Scope and provider

These terms apply to contracts expressly incorporating them with Giulio Focardi, trading as VERION GROUP, Maximilianstraße 2, 80539 Munich, Germany, info@verion.group. Services are offered exclusively to business customers as defined in the framework agreement. Conflicting customer terms apply only if expressly accepted by VERION. Individually agreed terms prevail.

2 Online ordering and contract formation

Product descriptions and prepared projects invite the customer to submit an offer. Before a paid order the customer can review and correct the project, question, participants, billing identity and price using the provided editing steps. The details shown immediately before payment, including net price, tax and total in EUR, determine the order.

By expressly accepting the contractual documents and finally submitting the paid order, the customer makes a binding offer. Opening the payment form alone does not conclude a contract. VERION accepts by confirming the paid and activated mandate or commencing the agreed paid services. A purely technical payment or access message without acceptance of the mandate is not acceptance.

A free test is accepted through confirmation of its start or activation. Contract documents can be accessed and saved before the declaration. The stored acceptance receipt can be retrieved in the system; it records the declaration and is not by itself acceptance of a paid mandate. The contract language is German; an English reading version assists understanding. Another contract language may be individually agreed.

3 Fees and payment

The fee is set by the individual quote displayed and confirmed. A stated minimum is not a flat fee for every mandate. The final total includes applicable tax or identifies the applicable tax treatment before payment. The price for an ordered scope is not unilaterally changed afterwards.

The free test is not charged and creates no subscription. A full mandate requires a separate paid order. Payment uses the methods offered at checkout, currently a credit card without a wallet. Unless individually agreed otherwise, payment is due on contract formation; paid access requires successful verification. If the offer is not accepted, captured funds are refunded and unnecessary authorisations released.

Payment does not waive objections or statutory remedies. Set-off is allowed for undisputed or finally adjudicated claims and claims arising from the same contract. Statutory retention rights remain intact.

4 Scope and changes

The framework agreement and individual mandate define the services, limitations and cooperation duties. Findings without sufficient support are identified as uncertain or open, rather than promised as facts. The customer evaluates their suitability for its decision.

Changing participants, the question or the project after ordering may require a new analysis and quote. Additional charges require express agreement. Maintenance and necessary security changes must not materially undermine the agreed service; significant planned restrictions are announced appropriately. A particular availability level requires separate agreement.

5 Complaints and statutory rights

The customer should report identifiable errors or deviations to info@verion.group, including the project reference where possible. VERION investigates and remedies defects under the applicable statutory rules. Failure to report immediately does not create a blanket forfeiture of remedies. Mere use is not deemed acceptance of a defective deliverable and there is no blanket exclusion of refunds.

6 Liability

VERION has unlimited liability for intent, gross negligence, culpable injury to life, body or health, assumed guarantees and mandatory statutory liability, including fraudulent concealment of defects.

For ordinary negligence affecting an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract at formation. Essential obligations enable proper contractual performance and are those the customer ordinarily relies on. Other ordinary negligence liability is excluded. Mandatory claims, particularly data subject claims under Article 82 GDPR, are not restricted. These rules also apply to legal representatives and persons used to perform the contract.

7 Duration and amendments

The confirmed order determines duration. Use alone creates neither an automatic renewal nor a subscription. Statutory termination rights, especially for good cause, and the resulting fee and refund rules remain intact.

New terms do not retroactively change existing orders. Amendments require a valid agreement; silence or continued use alone is not acceptance. Each online acceptance is recorded with the relevant document version and order reference.

8 Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, subject to mandatory applicable law. Exclusive jurisdiction at the provider’s place of business is agreed only where a jurisdiction agreement is valid under section 38 of the German Code of Civil Procedure. Otherwise statutory jurisdiction rules apply.

Invalid terms have the consequences prescribed by section 306 of the German Civil Code. The remainder remains effective to the extent provided by law; an invalid term is not automatically replaced by the most economically expansive permitted term.